Customer Support Specialist-Time
Rippling is a leading HR, IT, and Finance platform seeking a Customer Support Specialist to join their team in Bengaluru. The role involves managing end-to-end customer issues, acting as a product expert, and providing prompt resolutions via email, chat, and video. You will work in a fast-paced environment and collaborate with product teams to relay feedback. Candidates must have 1-4 years of SaaS support experience and be willing to work night shifts.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
1-4 years
Function
Support
Work mode
Hybrid, India
Company
Tier 1
What you will work on
Rippling is a leading HR, IT, and Finance platform seeking a Customer Support Specialist to join their team in Bengaluru. The role involves managing end-to-end customer issues, acting as a product expert, and providing prompt resolutions via email, chat, and video. You will work in a fast-paced environment and collaborate with product teams to relay feedback. Candidates must have 1-4 years of SaaS support experience and be willing to work night shifts.
TAL's take
High-caliber tier-1 company with a clearly defined customer support role, though scope is standard for the function.
The JD provides a very clear summary of the role, core responsibilities, and specific requirements for the support function.
Salaries at Rippling
52.7 LPA average
Based on 39 Grapevine salary entries for Rippling.
Program & Project Management
0 - 2 years | L3
10 LPA average
Range: 10 - 10 LPA
Other roles
0 - 2 years | L3
36 LPA average
Range: 10 - 50 LPA
Engineering
2 - 4 years | L6
45 LPA average
Range: 40 - 50 LPA
Other roles
2 - 4 years | L6
43 LPA average
Range: 9 - 75 LPA
Must haves
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS business
- Experience in problem-solving and troubleshooting a SaaS product
- Excellent written and verbal communication skills in English
- Ability to work night shifts
Tools and skills
About the company
Rippling is a well-known, high-growth unicorn with a strong engineering brand and significant venture backing.
Posts mentioning Rippling
DM for referrals
https://www.business-standard.com/technology/tech-news/us-based-hr-tech-company-rippling-to-expand-in-india-ceo-parker-conrad-124021401482_1.html See careers site https://www.rippling.com/careers
Need referral for SDE 1 at Rippling
Hi all, I am currently working as a Embedded Software Engineer at Texas Instruments(YoE: 1 year) and I want to work as a SDE. I saw a opening for SDE 1 at Rippling (link: https://ats.rippling.com/rippling/jobs/4c3bce21-1608-4520-9d41-a8d45bd8f4ab?jobSite=LinkedIn) If anyone is willing to refer me, please let me know in the comments or in DM. I will share my details and resume with you. Thank you
Work culture at Rippling
Have heard very negative feedback from ex employees in my circle. They just seem to be hiring and firing frequently.