IT Support Specialist(APAC-India)
Menlo Security is seeking an IT Support Specialist based in Bengaluru to provide technical assistance to a growing global organization. The role involves managing IT tickets, handling hardware/software maintenance for endpoints, and overseeing SaaS access management. Candidates will perform both remote and hybrid on-site support while driving IT best practices and documentation. This position requires strong diagnostic skills and familiarity with endpoint management and IAM tools.
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Experience
3-5 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Menlo Security is seeking an IT Support Specialist based in Bengaluru to provide technical assistance to a growing global organization. The role involves managing IT tickets, handling hardware/software maintenance for endpoints, and overseeing SaaS access management. Candidates will perform both remote and hybrid on-site support while driving IT best practices and documentation. This position requires strong diagnostic skills and familiarity with endpoint management and IAM tools.
TAL's take
Solid tier-2 cybersecurity firm with clearly defined role scope and professional, detailed JD.
Very clear, structured JD detailing specific tools, expectations, and team cadence.
Must haves
- 3-5 years experience diagnosing and resolving hardware, software, and networking issues
- Extensive experience in macOS and Windows environments
- Experience with endpoint management systems such as Jamf and Intune
- Proficiency in IAM tools specifically Okta and SSO implementation
- Administrator experience with Google Workspaces, Zoom, Slack, and M365
Tools and skills
Nice to have: soc2, iso 27001, nist 800-171.
About the company
Established cybersecurity company with significant institutional backing, but not yet reaching the scale/fame of global tier-1 tech giants.