Customer Success Executive
Zarthi is a technology service provider seeking a Customer Success Associate to manage customer relationships and drive satisfaction. The role involves monitoring KPIs like sentiment analytics and engagement scores to ensure retention and growth. You will collaborate cross-functionally with Product, Support, and Sales while conducting business reviews and identifying improvement opportunities. The ideal candidate has 0-2 years of experience and strong analytical skills.
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Experience
0-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Zarthi is a technology service provider seeking a Customer Success Associate to manage customer relationships and drive satisfaction. The role involves monitoring KPIs like sentiment analytics and engagement scores to ensure retention and growth. You will collaborate cross-functionally with Product, Support, and Sales while conducting business reviews and identifying improvement opportunities. The ideal candidate has 0-2 years of experience and strong analytical skills.
TAL's take
Tier 2 company with clearly defined entry-level scope and standard responsibilities in customer success.
The JD is well-structured, providing a clear title, specific KPIs, and a defined set of responsibilities.
Must haves
- 0-2 years experience in Customer Success or Account Management
- Ability to analyze customer data including sentiment and engagement
- Experience with CRM systems
- Strong verbal and written communication skills
- Proven problem-solving and critical thinking skills
Tools and skills
About the company
Unfamiliar company, default mid-tier.