Customer Success Analyst
insightsoftware is seeking a Customer Success Analyst to manage renewal forecasting, customer health, and contract negotiations for its B2B SaaS solutions. The role involves maintaining accurate data in CRM systems, collaborating with internal departments, and proactively identifying expansion opportunities. Candidates must be comfortable working in a North American-aligned shift in the Hyderabad office. This role requires strong organizational skills, experience with software contracts, and proficiency in CRM tools.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
insightsoftware is seeking a Customer Success Analyst to manage renewal forecasting, customer health, and contract negotiations for its B2B SaaS solutions. The role involves maintaining accurate data in CRM systems, collaborating with internal departments, and proactively identifying expansion opportunities. Candidates must be comfortable working in a North American-aligned shift in the Hyderabad office. This role requires strong organizational skills, experience with software contracts, and proficiency in CRM tools.
TAL's take
Solid tier-2 global company with a clear and well-scoped customer success role.
The JD provides a crisp list of core renewal responsibilities, shift requirements, and specific toolsets.
Salaries at insightsoftware
7.0 LPA average
Based on 1 Grapevine salary entries for insightsoftware.
Other roles
0 - 2 years | L1
7 LPA average
Range: 7 - 7 LPA
Must haves
- Experience in renewals management or account management in the software industry
- Knowledge of CRM systems
- Experience reviewing and comprehending software contract terms
- Ability to work in a fast-paced environment
- Ability to work cross-functionally
- Available for 5:30 PM to 2:30 AM shift
Tools and skills
Nice to have: cpq, salesloft, netsuite.
About the company
Established global provider of financial and data software solutions.