Technical Support Lead
RapidBrains is seeking a Lead Support Engineer to manage 24/7 NOC and IT operations. The role requires deep expertise in monitoring tools like SolarWinds, Azure Monitor, and ELK stack within an ITSM framework. Candidates will handle incident and problem management while providing stakeholder updates. The position is fully remote and requires flexibility for rotational shift work.
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Experience
5-8 years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
RapidBrains is seeking a Lead Support Engineer to manage 24/7 NOC and IT operations. The role requires deep expertise in monitoring tools like SolarWinds, Azure Monitor, and ELK stack within an ITSM framework. Candidates will handle incident and problem management while providing stakeholder updates. The position is fully remote and requires flexibility for rotational shift work.
TAL's take
Clear role scope and requirements provided for a technical support lead role at a mid-tier company.
The JD provides a clear title, specific technical stack requirements, and scope within a 24/7 operations context.
Must haves
- 5-8 years experience in 24/7 NOC or Enterprise Service Desk
- Deep familiarity with SolarWinds monitoring
- Proficiency with Azure Monitor and KQL
- Experience with Elastic and Kibana for log analysis
- Operational knowledge of ManageEngine ITSM and ITIL
- Flexibility for 24/7 rotational shift model
Tools and skills
Nice to have: itil v4 foundation, azure fundamentals, az-900, azure administrator, az-104, powershell, python, bash.
About the company
unfamiliar company, default mid-tier