Resource Coordinator EKH (Emiratisation)
Emirates is seeking a Resource Coordinator based in Dubai to support the Mission Control Team. The role involves analyzing contact volume data, producing forecasts, and providing recommendations to optimize service levels across call centres and retail outlets. Candidates are expected to manage staff rosters, monitor performance trends, and maintain agent skill records. This position requires strong analytical capabilities and proficiency in standard office software to drive operational efficiency.
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Experience
4-5 years
Function
Operations
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
Emirates is seeking a Resource Coordinator based in Dubai to support the Mission Control Team. The role involves analyzing contact volume data, producing forecasts, and providing recommendations to optimize service levels across call centres and retail outlets. Candidates are expected to manage staff rosters, monitor performance trends, and maintain agent skill records. This position requires strong analytical capabilities and proficiency in standard office software to drive operational efficiency.
TAL's take
Solid role at a globally recognized major airline, with well-defined operational responsibilities.
The JD provides clear, actionable duties related to resource planning and performance monitoring in a contact centre environment.
Must haves
- 4-5 years resource planning experience
- Knowledge of contact centre procedures and methodology
- Strong analytical and diagnostic skills
- Ability to communicate and negotiate effectively
- Proficiency in Microsoft Word, Excel, and email
Tools and skills
Nice to have: genesys.
About the company
Major global airline with significant scale, but not a Tier-1 tech company.
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