Voice and Accent Trainer
Sutherland is seeking a Voice and Accent Trainer in Hyderabad to lead communication foundations training for new hires. The role involves facilitating training sessions, providing coaching and feedback, assessing participant performance, and maintaining training reports. Candidates must have at least 2 years of training experience in a contact center and proficiency in Microsoft Office tools. This is an onsite position focused on improving language standards and customer service quality.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sutherland is seeking a Voice and Accent Trainer in Hyderabad to lead communication foundations training for new hires. The role involves facilitating training sessions, providing coaching and feedback, assessing participant performance, and maintaining training reports. Candidates must have at least 2 years of training experience in a contact center and proficiency in Microsoft Office tools. This is an onsite position focused on improving language standards and customer service quality.
TAL's take
Stable role at a large, established service provider with clear responsibilities, though limited in technical complexity.
Clear and well-defined responsibilities for a training role within a contact center environment.
Salaries at Sutherland
12.3 LPA average
Based on 15 Grapevine salary entries for Sutherland.
Other roles
0 - 2 years | L2
9 LPA average
Range: 9 - 9 LPA
Operations
2 - 4 years | L2
4 LPA average
Range: 4 - 4 LPA
Other roles
2 - 4 years | L2
7 LPA average
Range: 6 - 8 LPA
Operations
4 - 6 years | L2
4 LPA average
Range: 4 - 4 LPA
Must haves
- Bachelor's degree in any field
- 2+ years of training experience in a contact center
- 2+ years of training facilitation experience
- Strong verbal and written communication skills
- Working knowledge of Microsoft Office applications
- Understanding of CEFR language proficiency standards
Tools and skills
About the company
Sutherland is an established global business process transformation company with a significant presence in India.
Posts mentioning Sutherland
I have total 10 years and have switched more often. I have worke in Sutherland, Lenovo, Dell, IBM, Nutanix, Confluent and now a new company
How's technical support role in Sutherland and what will be the package
Smriti Mandhana's Record Century in Vain as India Falls to Australia
- Smriti Mandhana scored a brilliant 105 off 109 balls, marking her fourth ODI century this year, but India lost to Australia by 83 runs in the third ODI at Perth. - Despite Mandhana's efforts, India collapsed from 189/3 to 210 all-out, with little support from other batters. - Annabel Sutherland's 110 and Ashleigh Gardner's all-round performance (50 runs, 5 wickets) led Australia to a 298/6 total, securing a 3-0 series whitewash. Source: [Hindustan Times](https://www.hindustantimes.com/cricket/smriti-mandhana-achieves-massive-world-record-with-century-against-australia-but-fails-to-avoid-indias-0-3-whitewash-101733924049020.html), [The Times Of India](https://timesofindia.indiatimes.com/sports/cricket/news/smriti-mandhanas-hundred-goes-in-vain-as-india-suffer-0-3-odi-series-whitewash-against-australia/articleshow/116217382.cms)