Ops Sup Sr Supervisor
The Ops Sup Sr. Supervisor at Citi is an intermediate management role overseeing a team of 16 employees within the Small Business Servicing department. This position involves leading daily operations, conducting training, performance monitoring, and ensuring compliance with operational procedures and risk management. Candidates are expected to have significant business experience and proficiency in Microsoft Office, Citi AI tools, and Lean methodology. This role acts as a key point of contact for resolving operational issues and ensuring high-quality service delivery.
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Experience
8-12 years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
The Ops Sup Sr. Supervisor at Citi is an intermediate management role overseeing a team of 16 employees within the Small Business Servicing department. This position involves leading daily operations, conducting training, performance monitoring, and ensuring compliance with operational procedures and risk management. Candidates are expected to have significant business experience and proficiency in Microsoft Office, Citi AI tools, and Lean methodology. This role acts as a key point of contact for resolving operational issues and ensuring high-quality service delivery.
TAL's take
Stable role at a Tier 1 global bank, though domain is generic operational support.
Clearly defined scope for team management, responsibilities, and reporting structure within the operations support function.
Must haves
- 8-12 years of related business experience
- At least one-year supervisory experience
- Proficient in Microsoft Office
- Proven organization and time management skills
- Problem-solving and decision-making skills
Tools and skills
About the company
Global financial institution with established engineering and operational presence.