Customer Service Representative
Optum India is hiring a Customer Service Representative to support members via chat regarding health benefits. The role requires clear written communication, the ability to interpret user needs, and efficient use of internal CRM tools. Candidates must have a relevant undergraduate degree and be comfortable working in a 24/7 rotational shift environment. This position focuses on improving health outcomes through direct member engagement.
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Experience
0-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Optum India is hiring a Customer Service Representative to support members via chat regarding health benefits. The role requires clear written communication, the ability to interpret user needs, and efficient use of internal CRM tools. Candidates must have a relevant undergraduate degree and be comfortable working in a 24/7 rotational shift environment. This position focuses on improving health outcomes through direct member engagement.
TAL's take
Standard corporate customer support role within a large healthcare organization offering stable employment but limited career growth.
The JD is very specific about the day-to-day chat-based responsibilities and the required soft skills and technical proficiency.
Must haves
- Graduate degree in BBA, BCA, BA, B.Com, or BSc
- Proficiency in written and verbal communication
- Attention to detail and quality focus
- Willingness to work 24/7 rotational shifts
- Analytical and comprehension skills
Tools and skills
About the company
Optum is a major healthcare subsidiary of UnitedHealth Group, representing a large established enterprise.
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