Escalations - Execuitve
StayVista is seeking an Escalations Executive in Mumbai to handle complex guest concerns within the hospitality sector. You will act as the primary escalation point, resolving issues across multiple channels while balancing guest satisfaction with business outcomes. The role requires strong problem-solving skills and the ability to collaborate cross-functionally to drive process improvements. You will be responsible for metrics such as resolution time, CSAT, and revenue recovery.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
2-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
StayVista is seeking an Escalations Executive in Mumbai to handle complex guest concerns within the hospitality sector. You will act as the primary escalation point, resolving issues across multiple channels while balancing guest satisfaction with business outcomes. The role requires strong problem-solving skills and the ability to collaborate cross-functionally to drive process improvements. You will be responsible for metrics such as resolution time, CSAT, and revenue recovery.
TAL's take
Solid role at a recognizable Indian hospitality brand with clearly defined responsibilities and metrics.
Very clear scope regarding escalation management, conflict resolution, and key performance metrics.
Salaries at StayVista
10.0 LPA average
Based on 3 Grapevine salary entries for StayVista.
Sales
0 - 2 years
3 LPA average
Range: 3 - 3 LPA
Human Resources
4 - 6 years | L4 CONTRACTUAL
7 LPA average
Range: 7 - 7 LPA
Other roles
6 - 8 years | L4 CONTRACTUAL
20 LPA average
Range: 20 - 20 LPA
Must haves
- 2–3 years of experience in customer support, escalations, or complaint handling
- Strong communication, negotiation, interpersonal, and critical-thinking skills
- Ability to handle high-pressure situations and difficult customer interactions
- Commercial mindset with attention to detail and strong documentation skills
- Proven ability to collaborate effectively with cross-functional teams
About the company
Established hospitality startup with a niche market presence.