Customer Success Specialist
Trinka.ai is an edtech company building an AI-powered writing assistant for academic and technical research. The Customer Success Specialist will act as the primary point of contact for onboarding, support, and driving product adoption for individual and institutional clients. The role requires managing customer feedback, troubleshooting technical issues with engineering, and monitoring account health. Candidates should have 2-5 years of experience in SaaS support or account management.
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Experience
2-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Trinka.ai is an edtech company building an AI-powered writing assistant for academic and technical research. The Customer Success Specialist will act as the primary point of contact for onboarding, support, and driving product adoption for individual and institutional clients. The role requires managing customer feedback, troubleshooting technical issues with engineering, and monitoring account health. Candidates should have 2-5 years of experience in SaaS support or account management.
TAL's take
Solid role within a defined domain, though lacks clear tier-1 prestige or specific growth signals.
The JD provides a very clear scope of responsibilities, team interactions, and performance metrics.
Must haves
- 2–5 years experience in Customer Success, Support, or Account Management
- Experience in a SaaS or tech product company
- Strong written communication skills
- Comfortable working with AI or software products
- High ownership and customer-first mindset
- Ability to coordinate across internal teams
Tools and skills
About the company
Niche product company in the academic tech space, lacks status of global or India tier-1 engineering brands.