Customer Experience Engineer
Ketch is an early-stage startup working in the data privacy and cybersecurity space. This Customer Experience Engineer role acts as the primary technical point of contact for clients, focusing on troubleshooting, API integrations, and application deployment support. Candidates must be proficient in full-stack web technologies, mobile development, and API testing tools. The role requires collaboration across R&D and engineering teams to improve product services.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Ketch is an early-stage startup working in the data privacy and cybersecurity space. This Customer Experience Engineer role acts as the primary technical point of contact for clients, focusing on troubleshooting, API integrations, and application deployment support. Candidates must be proficient in full-stack web technologies, mobile development, and API testing tools. The role requires collaboration across R&D and engineering teams to improve product services.
TAL's take
Solid mid-level support engineering role at an early-stage startup, well-defined technical requirements but lacks specific YOE constraints.
Clear and coherent responsibilities and technical requirements, though the list of frameworks is broad.
Must haves
- Expertise in RESTful and SOAP API integration and troubleshooting
- Proficiency in Python, JavaScript, or Ruby
- Experience developing websites using HTML5, CSS3, JS and React/Angular/Vue
- Experience in cross-platform mobile development
- Proficiency in Postman for API testing
- Ability to work US business hours
Tools and skills
Nice to have: docker, kubernetes, helm, oracle, mysql, postgresql, mongodb, amazon s3, google cloud storage.
About the company
Early-stage startup in the cybersecurity domain, not a known unicorn or global tech giant.
Posts mentioning Ketch
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