Client Success Specialist
ENBRAUN Technologies is seeking a Client Success Specialist to manage global B2B SaaS client relationships for their eResource Scheduler platform. The role involves conducting product demonstrations, managing onboarding and training, and providing ongoing support to ensure client adoption. You will collaborate directly with the Founder and product teams to drive retention and identify account growth opportunities. This position requires strong communication skills and experience with CRM or SaaS support workflows.
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Experience
2-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
ENBRAUN Technologies is seeking a Client Success Specialist to manage global B2B SaaS client relationships for their eResource Scheduler platform. The role involves conducting product demonstrations, managing onboarding and training, and providing ongoing support to ensure client adoption. You will collaborate directly with the Founder and product teams to drive retention and identify account growth opportunities. This position requires strong communication skills and experience with CRM or SaaS support workflows.
TAL's take
Solid tier-2 B2B SaaS company offering a well-defined, client-facing role with clear ownership and growth potential.
The JD clearly outlines the scope of client interaction, support, onboarding, and internal collaboration responsibilities.
Must haves
- 2–5 years of experience in Client Success or related SaaS roles
- Excellent verbal and written communication skills for international clients
- Ability to conduct product demos and training sessions
- Experience with CRM tools and customer lifecycle management
- Basic technical troubleshooting understanding
- Strong ownership mindset and proactive attitude
Tools and skills
Nice to have: b2b saas platforms.
About the company
Established mid-stage product company in the B2B SaaS space.