WFM Scheduler Analyst (m/f/d)
The WFM Scheduler Analyst at TELUS Digital supports operational efficiency by generating schedules and managing time-off processes. The role involves forecasting staffing needs, resolving scheduling conflicts, and maintaining database information. Candidates require experience in workforce management and proficiency in office productivity tools. This position is based in Gandhinagar and focuses on service goal adherence.
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Experience
1+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The WFM Scheduler Analyst at TELUS Digital supports operational efficiency by generating schedules and managing time-off processes. The role involves forecasting staffing needs, resolving scheduling conflicts, and maintaining database information. Candidates require experience in workforce management and proficiency in office productivity tools. This position is based in Gandhinagar and focuses on service goal adherence.
TAL's take
Solid established global company with a clearly defined operational role.
Clear, concise responsibilities and requirements provided for a standard WFM analyst role.
Salaries at TELUS Digital
4.0 LPA average
Based on 2 Grapevine salary entries for TELUS Digital.
Other roles
0 - 2 years
3 LPA average
Range: 3 - 3 LPA
Other roles
2 - 4 years
5 LPA average
Range: 5 - 5 LPA
Must haves
- At least 2 years experience in call center
- 1 year experience in workforce management
- Excellent oral and written communication skills
- Minimum C1 English level
- Proficiency in Google Suite and MS Office
Tools and skills
Nice to have: workforce management software.
About the company
Large global BPO and digital services company with significant scale.
Posts mentioning TELUS Digital
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