Customer Success Analyst - Singapore
Syfe is a rapidly growing APAC digital wealth platform looking for a Customer Success Analyst to join their Singapore team. The role involves providing high-quality support to users, educating clients on investment products, and troubleshooting account issues. The successful candidate will bridge the gap between financial products and user experience while collaborating with operations and product teams. This position is ideal for someone with client-facing experience in the finance or fintech sectors looking to grow within a tech-forward wealth management environment.
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Experience
1-3 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Syfe is a rapidly growing APAC digital wealth platform looking for a Customer Success Analyst to join their Singapore team. The role involves providing high-quality support to users, educating clients on investment products, and troubleshooting account issues. The successful candidate will bridge the gap between financial products and user experience while collaborating with operations and product teams. This position is ideal for someone with client-facing experience in the finance or fintech sectors looking to grow within a tech-forward wealth management environment.
TAL's take
Solid fintech company with a clear and well-defined role in client success.
The JD clearly defines responsibilities, requirements, and the team context for the role.
Salaries at Syfe
32.6 LPA average
Based on 4 Grapevine salary entries for Syfe.
Engineering
2 - 4 years | SDE 1
15 LPA average
Range: 15 - 15 LPA
Other roles
2 - 4 years | SDE 1
18 LPA average
Range: 18 - 18 LPA
Engineering
4 - 6 years
34 LPA average
Range: 34 - 34 LPA
Other roles
6 - 8 years
63 LPA average
Range: 63 - 63 LPA
Must haves
- 1-3 years experience in customer success, client relations, or financial operations
- Solid understanding of financial concepts including stocks, ETFs, and REITs
- Exceptional verbal and written English communication skills
- Strong analytical and troubleshooting skills
Tools and skills
About the company
Well-funded regional fintech player in the wealth management space.