Senior Associate / Assistant Manager, Airport Operations Services, Customer Experience
Changi Airport Group is seeking a results-oriented individual to join their Airport Operations Services team to enhance customer experience. The role involves service design, planning, and workforce optimization through cross-functional collaboration and data-driven improvements. Candidates are expected to have at least three years of relevant service-focused experience and proficiency in BI tools. You will lead initiatives to optimize passenger support and operational efficiency within a fast-paced environment.
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Experience
3+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Changi Airport Group is seeking a results-oriented individual to join their Airport Operations Services team to enhance customer experience. The role involves service design, planning, and workforce optimization through cross-functional collaboration and data-driven improvements. Candidates are expected to have at least three years of relevant service-focused experience and proficiency in BI tools. You will lead initiatives to optimize passenger support and operational efficiency within a fast-paced environment.
TAL's take
Role at a prestigious, high-traffic infrastructure organization with clearly defined operational responsibilities and service design focus.
The JD clearly outlines the functional domain, responsibilities, and specific tools, though the seniority level is broad (Senior Associate to Assistant Manager).
Must haves
- Degree in any discipline
- At least 3 years relevant experience in service design, planning, or development
- Strong written and verbal communication and storytelling skills
- Proven leadership and people management skills
- Proficiency in data visualization and business intelligence tools like Tableau or PowerBI
Tools and skills
About the company
Major international airport operator with significant operational scale, categorized as tier 2 due to being a specialized infrastructure entity rather than a global tech-native product company.
Posts mentioning Changi Airport Group
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