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ServiceNow Developer (GDT & Playbook) | Remote

DigiHelic Solutions Pvt. Ltd.Remote, IndiaPosted 19 May 2026

DigiHelic Solutions is seeking a senior ServiceNow Developer to build solutions using Guided Decision Trees, Playbook, UI Builder, and Flow Designer. The role focuses on developing and configuring ITSM, CSM, and TSM modules within a telecom domain context. Candidates must possess strong JavaScript skills and experience with ServiceNow integrations including REST/SOAP APIs. The position involves full-cycle development from technical design to L3 support and production troubleshooting.

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Experience

6-8 years

Function

Engineering

Work mode

Remote, India

Company

Tier 2

What you will work on

DigiHelic Solutions is seeking a senior ServiceNow Developer to build solutions using Guided Decision Trees, Playbook, UI Builder, and Flow Designer. The role focuses on developing and configuring ITSM, CSM, and TSM modules within a telecom domain context. Candidates must possess strong JavaScript skills and experience with ServiceNow integrations including REST/SOAP APIs. The position involves full-cycle development from technical design to L3 support and production troubleshooting.

TAL's take

Quality 50/1005/5 clarityTier 2 company

Mid-tier company offering a well-scoped technical role with clear responsibilities in ServiceNow development.

The JD is highly specific regarding technical skills, modules, and platform tools, providing a very clear expectation for the role.

Must haves

  • Expertise in Guided Decision Trees (GDT) and Playbook
  • Proficiency in UI Builder and Flow Designer
  • Strong JavaScript skills
  • Experience with ITSM, CSM, and TSM modules
  • Experience with ServiceNow Integrations and APIs

Tools and skills

servicenowguided decision treesplaybookui builderflow designerjavascriptitsmcsmtsmrest/soap apisintegrationhub

About the company

Unfamiliar company, default mid-tier assigned as per instructions.