ITS Support Engineer I , GSD
Amazon is seeking an IT Support Engineer for its Global Service Desk in Hyderabad. You will be responsible for diagnosing and resolving complex technical issues across Windows, Mac, and Linux environments while maintaining high service standards. The role involves managing support requests, implementing local projects, and documenting solutions to contribute to operational excellence. You will work in a 24/7 global support environment requiring adaptability and technical proficiency in networking and system administration.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
Amazon is seeking an IT Support Engineer for its Global Service Desk in Hyderabad. You will be responsible for diagnosing and resolving complex technical issues across Windows, Mac, and Linux environments while maintaining high service standards. The role involves managing support requests, implementing local projects, and documenting solutions to contribute to operational excellence. You will work in a 24/7 global support environment requiring adaptability and technical proficiency in networking and system administration.
TAL's take
Tier-1 company with a clearly defined technical support role and scope.
Highly structured job description with clear expectations, responsibilities, and technical requirements.
Salaries at Amazon
25.8 LPA average
Based on 3,341 Grapevine salary entries for Amazon.
Information Technology
0 - 2 years | L3
7 LPA average
Range: 2 - 12 LPA
Other
0 - 2 years | L3
3 LPA average
Range: 2 - 4 LPA
Human Resources
0 - 2 years | L3
6 LPA average
Range: 5 - 7 LPA
Accounting
0 - 2 years | L3
2 LPA average
Range: 2 - 2 LPA
Must haves
- 1+ years of Windows Server technologies experience
- 2+ years of troubleshooting in a multi-user environment
- 2+ years of PC repair and deployment experience
- 2+ years of networking experience including DNS and DHCP
- 2+ years of OS support experience (Windows, Mac, or Linux)
Tools and skills
Nice to have: computer networking, video conference equipment, teleconference equipment.
About the company
Global FAANG company.
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