SAP Incident Manager
This role is for an SAP Incident Manager at JCA Associates, working on a long-term onsite consultancy project in Dubai. The core responsibilities involve monitoring, triaging, and resolving P1-P4 incidents across SAP applications while ensuring SLA adherence. The successful candidate will facilitate incident bridge calls, maintain ITSM documentation, and manage communication with business stakeholders. Proficiency in SAP toolsets and previous experience with large AMS teams is essential.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
This role is for an SAP Incident Manager at JCA Associates, working on a long-term onsite consultancy project in Dubai. The core responsibilities involve monitoring, triaging, and resolving P1-P4 incidents across SAP applications while ensuring SLA adherence. The successful candidate will facilitate incident bridge calls, maintain ITSM documentation, and manage communication with business stakeholders. Proficiency in SAP toolsets and previous experience with large AMS teams is essential.
TAL's take
Solid tier-2 role with a clear scope in SAP incident management for a consultancy project.
Clear and well-defined responsibilities focused on SAP incident lifecycle, SLA management, and stakeholder communication.
Must haves
- Previous experience as incident manager in SAP engagement
- Experience managing AMS team size 50+
- Knowledge of SAP toolset
- Management consultancy or SI experience
- Ability to manage client expectations and best practices
Tools and skills
About the company
unfamiliar company, default mid-tier.