Senior Customer Relationship Manager
The Senior CRM Operations Manager at Landeed will lead online operations to ensure efficient, transparent customer success management. You will bridge the gap between stakeholders and customers, drive upsell performance, and maintain SOPs across online and offline channels. The role requires extensive experience in CRM platforms and team leadership. This position is based in Hyderabad and focuses on meeting rigorous KPIs and operational SLAs.
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Experience
6+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Senior CRM Operations Manager at Landeed will lead online operations to ensure efficient, transparent customer success management. You will bridge the gap between stakeholders and customers, drive upsell performance, and maintain SOPs across online and offline channels. The role requires extensive experience in CRM platforms and team leadership. This position is based in Hyderabad and focuses on meeting rigorous KPIs and operational SLAs.
TAL's take
Solid tier-2 startup role with defined management responsibilities and clear performance metrics.
The JD clearly defines responsibilities, team management, and KPIs, though it covers a broad range of operational tasks.
Must haves
- 6+ years of experience in CRM or customer operations management
- Proven experience managing and leading a customer-facing operations team
- Strong interpersonal and communication skills for stakeholder management
- Hands-on experience with CRM platforms like Salesforce, HubSpot, or Zoho
- Demonstrated ability to manage upsell pipelines and meet revenue targets
- Ability to coordinate cross-functional teams across online and offline channels
- Open to relocating to Hyderabad
Tools and skills
Nice to have: google workspace, excel, project management platforms.
About the company
YC-backed startup in the proptech space with established operations.