Global Service Coordinator
ETT CareerMove is hiring a Global Service Coordinator to manage desktop and help desk support across multiple Indian cities. The role involves handling incident and request management using ticketing tools like SNOW and SAP while maintaining SLA standards. Applicants require experience in Microsoft technologies and IT change management. This is an onsite role focused on supporting global users and coordination.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
ETT CareerMove is hiring a Global Service Coordinator to manage desktop and help desk support across multiple Indian cities. The role involves handling incident and request management using ticketing tools like SNOW and SAP while maintaining SLA standards. Applicants require experience in Microsoft technologies and IT change management. This is an onsite role focused on supporting global users and coordination.
TAL's take
Low tier agency role for routine IT support with generic requirements.
Clearly defined scope for an IT support desk role with specific ticketing tool requirements.
Must haves
- 1-3 years experience in Desktop/Help Desk Support
- Experience with incident and request management
- Proficiency in ticketing tools like SNOW, ITSM, or SAP
- Strong communication and customer handling skills
- Experience in SLA-driven environments
- Experience with Microsoft technologies
Tools and skills
Nice to have: logistics coordination, asset lifecycle management.
About the company
Staffing or recruitment agency performing generic IT support hiring.