Customer Support Engineer
Infobip is a global cloud communication platform provider seeking a Customer Support Engineer to handle post-sales technical assistance. The role involves troubleshooting CPaaS and SaaS product issues, performing SQL queries for reporting, and managing client technical requests. Candidates must have expertise in SMPP, APIs, and mobile messaging protocols. The position emphasizes continuous development, mentorship, and contributing to internal technical documentation within a collaborative, AI-forward environment.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Infobip is a global cloud communication platform provider seeking a Customer Support Engineer to handle post-sales technical assistance. The role involves troubleshooting CPaaS and SaaS product issues, performing SQL queries for reporting, and managing client technical requests. Candidates must have expertise in SMPP, APIs, and mobile messaging protocols. The position emphasizes continuous development, mentorship, and contributing to internal technical documentation within a collaborative, AI-forward environment.
TAL's take
Solid role at an established global cloud communications company with defined technical responsibilities and hybrid flexibility.
The JD clearly defines the technical stack (SMPP, API, SQL) and the nature of the support work within the CPaaS domain.
Must haves
- Understanding of SMPP protocol
- Working knowledge of API and SQL
- Knowledge of SMS, HLR, and Number lookup
- Ability to troubleshoot platform and product issues
- Provide technical assistance and post-sales support
Tools and skills
Nice to have: whatsapp, chatbot, email, voice.
About the company
Infobip is a well-established global CPaaS company but does not fall into the Tier 1 elite category defined.