Customer Experience Specialist
The Customer Experience Specialist at U.S. Pharmacopeial Convention (USP) will support global CX programs and customer success operations. The role involves managing CX initiatives, monitoring databases, and maintaining knowledge management systems to ensure data accuracy and operational efficiency. Candidates require a bachelor's degree, 2-4 years of experience, and proficiency in CRM tools like Salesforce. This is an onsite individual contributor position based in Chittoor, India.
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Experience
2-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Customer Experience Specialist at U.S. Pharmacopeial Convention (USP) will support global CX programs and customer success operations. The role involves managing CX initiatives, monitoring databases, and maintaining knowledge management systems to ensure data accuracy and operational efficiency. Candidates require a bachelor's degree, 2-4 years of experience, and proficiency in CRM tools like Salesforce. This is an onsite individual contributor position based in Chittoor, India.
TAL's take
Solid established organization with a clear scope and well-defined responsibilities, though limited by being an onsite, non-tech-native support role.
Clear and coherent role definition with well-scoped responsibilities despite being a support-oriented position.
Must haves
- Bachelor’s degree in Business, Marketing, or Customer Experience
- 2-4 years experience in customer experience, customer success, or project coordination
- Proficiency with Excel, PowerPoint, CRM, and project management software
- Strong organizational and project management skills
- Excellent communication and interpersonal skills
- Ability to work 2-10:30pm shift
Tools and skills
About the company
Established non-profit organization in the pharmaceutical standards domain, recognized globally but not a tech-native Tier 1 firm.