ServiceNow Business Analyst
Prodapt is seeking a Senior ServiceNow Business Analyst to act as a liaison between business stakeholders and technical teams. The role involves gathering requirements, creating user stories, and overseeing implementations within the ServiceNow platform. Candidates must possess significant experience in ITSM/ITIL processes and direct ServiceNow platform expertise. The position is based in Chennai and requires strong communication skills for cross-functional stakeholder management.
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Experience
5-8 years
Function
Consulting
Work mode
Onsite, India
Company
Tier 2
What you will work on
Prodapt is seeking a Senior ServiceNow Business Analyst to act as a liaison between business stakeholders and technical teams. The role involves gathering requirements, creating user stories, and overseeing implementations within the ServiceNow platform. Candidates must possess significant experience in ITSM/ITIL processes and direct ServiceNow platform expertise. The position is based in Chennai and requires strong communication skills for cross-functional stakeholder management.
TAL's take
Solid tier-2 consulting role with clearly defined responsibilities and experience requirements in the ServiceNow domain.
The JD clearly outlines the role of a ServiceNow business analyst with specific deliverables, required experience levels, and team context.
Salaries at Prodapt
11.3 LPA average
Based on 15 Grapevine salary entries for Prodapt.
Engineering
0 - 2 years | L1
5 LPA average
Range: 5 - 5 LPA
Other roles
0 - 2 years | L1
6 LPA average
Range: 5 - 7 LPA
Engineering
2 - 4 years | L1
4 LPA average
Range: 4 - 4 LPA
Other roles
2 - 4 years | L1
7 LPA average
Range: 4 - 21 LPA
Must haves
- 5-8+ years experience as a Business Analyst
- Exposure to ITSM/ITIL processes
- 4+ years hands-on experience with ServiceNow
- Experience writing user stories and functional requirements
- Familiarity with Agile/Scrum methodology
Tools and skills
Nice to have: hrsd, itom, secops, grc, rest, soap, apis.
About the company
Established IT services and consulting company focusing on digital transformation in the communications and media industry.
Posts mentioning Prodapt
How to ask for extend my joining date ?
Hi Guys, I got offer in prodapt but they are expecting me to join in 30 days but my current employer TCS HR/Manager saying i need to work 90 days notice period as per policy there is no payout I check on that as well.. is it possible to ask the prodapt HR to extent the joining date.. Any HR can you suggest what can I do...
Need Career Advice: Cognizant vs. ProDapt (Verizon Project)
Hey folks, I could use some help deciding between two offers. I’m currently with TCS, serving my notice period — my last working day is tomorrow. I’ve got 4 years of experience in data engineering, with a strong focus on GCP. Option 1: Cognizant Offered me 10 LPA (from 4.82 at TCS — so more than 100% hike). Role: GCP Developer / Data Engineer. No client allocation yet, so I’ll be on bench initially. The brand is stable, and I’m confident I’ll eventually get a project — but not sure when or what kind of work I’ll get. Option 2: ProDapt Solutions (Client: Verizon) Cleared both L1, L2 and client interview with Verizon. They’ve offered 12–13 LPA, and I’m trying to negotiate for 14–14.5 LPA. Role again aligns with my GCP skills and seems more project-specific. Concern: ProDapt is a smaller player. If the Verizon project ends, I’m unsure what kind of job security or bench policy exists. Heard mixed reviews — some say growth opportunities, others mention toxic management and sudden exits. My Priorities: Stability is important to me, especially as I’m planning some personal life milestones in the next year. At the same time, I don’t want to stagnate in terms of learning and pay. Trying to figure out whether the higher pay and client work at ProDapt are worth the potential risk, or if Cognizant is the safer bet despite a slower start. Would really appreciate your thoughts, especially from anyone who’s worked with ProDapt or been in a similar boat. What would you choose and why? Thanks in advance!