Customer Service Representative
Epiv Solution And Services is seeking a Travel Process Customer Support Executive to manage customer interactions in the travel domain. The role involves handling flight bookings, refunds, and issue resolution via multiple communication channels. Candidates are expected to manage high volumes and maintain quality standards in a rotational shift environment. Prior travel industry experience is highly valued for this onsite position in Pune.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
Epiv Solution And Services is seeking a Travel Process Customer Support Executive to manage customer interactions in the travel domain. The role involves handling flight bookings, refunds, and issue resolution via multiple communication channels. Candidates are expected to manage high volumes and maintain quality standards in a rotational shift environment. Prior travel industry experience is highly valued for this onsite position in Pune.
TAL's take
Tier 3 company with a standard customer support role in a high-turnover domain.
Clear and well-defined responsibilities for a travel support process.
Must haves
- Prior experience in travel process / airline / OTA customer support
- Excellent communication skills (verbal written)
- Ability to handle high call volumes and multitask
- Strong problem-solving and customer-handling skills
- Willingness to work in rotational shifts
Tools and skills
Nice to have: amadeus, sabre, galileo.
About the company
Small, unbranded services company identified via external posting.