Training & Operations Excellence Manager
Amadora Gourmet Ice Cream is seeking a Training & Operations Excellence Manager to scale frontline capabilities and ensure consistent store standards. The role involves designing end-to-end training programs, driving operational discipline across company and franchise stores, and maintaining food safety compliance. Candidates should possess strong multi-store hospitality experience and excellent documentation skills. This role is crucial for maintaining consistent customer experiences as the company continues to expand.
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Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Amadora Gourmet Ice Cream is seeking a Training & Operations Excellence Manager to scale frontline capabilities and ensure consistent store standards. The role involves designing end-to-end training programs, driving operational discipline across company and franchise stores, and maintaining food safety compliance. Candidates should possess strong multi-store hospitality experience and excellent documentation skills. This role is crucial for maintaining consistent customer experiences as the company continues to expand.
TAL's take
Solid operational role in a niche hospitality business, but limited growth signal and unknown company stature.
Clear and well-defined scope covering training, operational discipline, and food safety in a QSR context.
Must haves
- 5+ years experience in training, operations, or L&D within hospitality
- Experience handling multi-store operations
- Strong understanding of food safety and SOP implementation
- Comfortable working across company-operated and franchise business formats
- Strong documentation, reporting, and stakeholder management skills
About the company
unfamiliar company, default mid-tier