Supervisor, Safety - Customer Service Delivery
Airbnb is looking for a Singapore-based Customer Service Supervisor to manage a team of 10-15 specialists. The role focuses on driving team performance, handling high-level escalations, and nurturing professional development within the team. Candidates must possess significant experience in line management and data-driven performance improvement. This role requires flexibility to handle shifting schedules and complex, sensitive operational challenges.
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Experience
6+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 1
What you will work on
Airbnb is looking for a Singapore-based Customer Service Supervisor to manage a team of 10-15 specialists. The role focuses on driving team performance, handling high-level escalations, and nurturing professional development within the team. Candidates must possess significant experience in line management and data-driven performance improvement. This role requires flexibility to handle shifting schedules and complex, sensitive operational challenges.
TAL's take
High-caliber Tier 1 brand with well-defined operational management scope and team leadership responsibilities.
The JD clearly defines the operational, performance management, and team leadership expectations for the role.
Salaries at Airbnb
37.4 LPA average
Based on 11 Grapevine salary entries for Airbnb.
Other roles
0 - 2 years
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2 - 4 years | L7
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2 - 4 years | L7
4 LPA average
Range: 4 - 4 LPA
Engineering
4 - 6 years | L4
47 LPA average
Range: 47 - 48 LPA
Must haves
- 6+ years experience in customer service or operations
- 3 years in a role directly managing staff and employee lifecycle
- Experience in driving improved performance of teams as a line manager
- Experience in real-time crisis management and high severity cases
- Proficiency in data analysis tools like Tableau and SQL
Tools and skills
About the company
Airbnb is a globally recognized Tier 1 technology company.
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