Technical Support Analyst (One Year Contract)
Teekay is seeking a Technical Support Analyst on a 1-year contract to support their global IT operations from Singapore. This role serves as a Level 2 escalation point within the SysAid helpdesk, managing end-user support, asset tracking, and infrastructure logistics. The candidate will be responsible for resolving tickets for both office and vessel environments. Proficiency in Microsoft 365 and Azure administration is required.
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Experience
2+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Teekay is seeking a Technical Support Analyst on a 1-year contract to support their global IT operations from Singapore. This role serves as a Level 2 escalation point within the SysAid helpdesk, managing end-user support, asset tracking, and infrastructure logistics. The candidate will be responsible for resolving tickets for both office and vessel environments. Proficiency in Microsoft 365 and Azure administration is required.
TAL's take
Stable established company with clear role expectations and defined scope, though it is a contract position.
Very well-defined responsibilities, clear ticketing system (SysAid), and specific infrastructure requirements provided.
Must haves
- Minimum 2 years of experience in IT support
- Solid knowledge of Windows/macOS endpoint troubleshooting
- Microsoft 365 administration including Teams and SharePoint
- Experience in Azure Active Directory and Azure Admin
- Familiarity with IT asset management practices
Tools and skills
Nice to have: sysaid.
About the company
Established global maritime energy company with a large scale of operations.