Customer Support Specialist
WNS is seeking a customer support executive to handle voice-based customer interactions combined with hardcore sales responsibilities. The role involves managing inbound and outbound calls, pitching services, and achieving sales targets while resolving customer queries. Candidates should possess strong communication skills and be comfortable working in a target-driven, rotational shift environment. This position offers exposure to B2B sales communication and corporate interactions.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
WNS is seeking a customer support executive to handle voice-based customer interactions combined with hardcore sales responsibilities. The role involves managing inbound and outbound calls, pitching services, and achieving sales targets while resolving customer queries. Candidates should possess strong communication skills and be comfortable working in a target-driven, rotational shift environment. This position offers exposure to B2B sales communication and corporate interactions.
TAL's take
Role is a standard BPO sales-support hybrid for a large firm with low role specificity and lack of clear tech requirements.
The JD clearly defines the hybrid support-sales expectations and shift requirements, though the scope is fairly generic for a BPO role.
Salaries at WNS
10.5 LPA average
Based on 156 Grapevine salary entries for WNS.
Sales
0 - 2 years | A
6 LPA average
Range: 6 - 6 LPA
Finance
0 - 2 years | A
5 LPA average
Range: 5 - 5 LPA
Other roles
0 - 2 years | A
4 LPA average
Range: 2 - 11 LPA
Human Resources
2 - 4 years | A
17 LPA average
Range: 17 - 17 LPA
Must haves
- Excellent English communication skills
- Comfortable with hardcore sales
- Ability to work in rotational shifts
- Handle inbound/outbound customer calls
- Achieve daily and monthly sales targets
About the company
WNS is a well-established global BPO and business process management company.
Posts mentioning WNS
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Please Help me to choose best offer: 1. Infosys:8.5fixed+ 1 variable(will ask to match the new offer) 2. Capgemini: 11 Fixed 3. WNS: HR round tomorrow ( How much shall i ask) 4. Deloitte USI( managerial round went good but overall process is slow so not sure about HR round) All offers are for Gurugram Location Tech Stack: Azure Databricks + Pyspark, YOE: 3 My LWD is 24 September. WLB is my main priority. Thanks
Capgemini acquires WNS
Capgemini to acquire WNS for $3.3 billion - The Economic Times https://share.google/38AcWZJ0brElWpUuh