Customer Service Executive
Svaraa Jewels is a jewelry retail brand seeking a CRM Executive to manage online leads and coordinate with store teams in Surat. Responsibilities include handling inquiries via calls and WhatsApp, maintaining accurate CRM records in Zoho, and facilitating sales closures. The role requires proficiency in CRM software and basic Excel. Prior experience in the jewelry industry is highly preferred.
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Experience
2-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Svaraa Jewels is a jewelry retail brand seeking a CRM Executive to manage online leads and coordinate with store teams in Surat. Responsibilities include handling inquiries via calls and WhatsApp, maintaining accurate CRM records in Zoho, and facilitating sales closures. The role requires proficiency in CRM software and basic Excel. Prior experience in the jewelry industry is highly preferred.
TAL's take
Mid-tier retail company with a well-defined CRM and sales coordination role.
Clear, concise responsibilities focused on lead management and Zoho CRM usage.
Must haves
- 2-3 years experience in CRM, lead management, or customer support
- Strong communication and calling skills
- Knowledge of Zoho CRM
- Basic knowledge of Microsoft Excel
- Ability to handle customer queries and convert leads into sales
Tools and skills
About the company
Established regional jewelry brand, unaffiliated with global tech giants or major unicorns.