Assistant Customer Service Manager
Alivio Technologies Pvt Ltd is a tech-driven digital ecommerce company specializing in home services. The Assistant Customer Service Manager will oversee customer service operations and manage support teams to ensure high satisfaction levels. Responsibilities include handling inquiries, resolving issues, and identifying service improvement opportunities. The role requires experience in ecommerce or related home service sectors and proficiency with support software.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Alivio Technologies Pvt Ltd is a tech-driven digital ecommerce company specializing in home services. The Assistant Customer Service Manager will oversee customer service operations and manage support teams to ensure high satisfaction levels. Responsibilities include handling inquiries, resolving issues, and identifying service improvement opportunities. The role requires experience in ecommerce or related home service sectors and proficiency with support software.
TAL's take
Regional ecommerce company with a well-defined support management scope, but lacks global or high-tier brand recognition.
Clear role scope and responsibilities with specific sector experience requirements, though tech stack is not explicitly named.
Must haves
- Strong customer satisfaction skills
- Customer service management experience
- Customer support skills
- Analytical skills for problem solving
- Excellent communication skills
- Experience in HVAC, ecommerce, or quick-commerce
Tools and skills
About the company
Unfamiliar company, default mid-tier.