REF99597Y_2026245189 - 4 to 7 years - Platform Support Lead
WNS is seeking a Platform Support Lead to manage 24x7 technical support operations. The role involves overseeing queue health, SLA adherence, and team performance across multiple shifts. You will mentor junior analysts, drive knowledge development, and act as an escalation point for critical incidents. This position requires hands-on expertise with Zendesk and strong operational leadership skills.
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Experience
4-7 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
WNS is seeking a Platform Support Lead to manage 24x7 technical support operations. The role involves overseeing queue health, SLA adherence, and team performance across multiple shifts. You will mentor junior analysts, drive knowledge development, and act as an escalation point for critical incidents. This position requires hands-on expertise with Zendesk and strong operational leadership skills.
TAL's take
Solid role at a large, established service provider with clear operational responsibilities and team leadership requirements.
The JD is very clear regarding shift management, SLA adherence, and team coaching responsibilities within a 24x7 support environment.
Salaries at WNS
10.5 LPA average
Based on 156 Grapevine salary entries for WNS.
Sales
0 - 2 years | A
6 LPA average
Range: 6 - 6 LPA
Finance
0 - 2 years | A
5 LPA average
Range: 5 - 5 LPA
Other roles
0 - 2 years | A
4 LPA average
Range: 2 - 11 LPA
Human Resources
2 - 4 years | A
17 LPA average
Range: 17 - 17 LPA
Must haves
- Bachelor's degree in Computer Engineering or equivalent
- 4-7 years of experience in platform/SaaS/technical/app support
- Experience in Zendesk
- Ability to manage queue health and shift coverage in a 24x7 model
- Experience in team leadership, mentoring, and performance reviews
Tools and skills
About the company
WNS is a established large-scale business process management company, but lacks the specific engineering brand recognition of tier 1 tech product companies.
Posts mentioning WNS
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Capgemini acquires WNS
Capgemini to acquire WNS for $3.3 billion - The Economic Times https://share.google/38AcWZJ0brElWpUuh