Sr. Program Manager - Pre and Post purchase CX, OHL, OHL
Amazon is seeking an experienced Senior Program Manager to join the OHL team in Bengaluru. The role focuses on driving pre and post-purchase customer experience initiatives, including installation services, exchanges, open box delivery, and returns reduction. Candidates must have extensive experience in cross-functional project management and data-driven process improvements. This position requires an MBA and strong leadership across technical and non-technical teams.
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Experience
5+ years
Function
Program and Project Management
Work mode
Onsite, India
Company
Tier 1
What you will work on
Amazon is seeking an experienced Senior Program Manager to join the OHL team in Bengaluru. The role focuses on driving pre and post-purchase customer experience initiatives, including installation services, exchanges, open box delivery, and returns reduction. Candidates must have extensive experience in cross-functional project management and data-driven process improvements. This position requires an MBA and strong leadership across technical and non-technical teams.
TAL's take
Senior role at Amazon with clear cross-functional project leadership responsibilities in a major business division.
Clear program management scope focused on CX, installation, and returns reduction with defined YOE and education requirements.
Salaries at Amazon
25.8 LPA average
Based on 3,341 Grapevine salary entries for Amazon.
Information Technology
0 - 2 years | L3
7 LPA average
Range: 2 - 12 LPA
Other
0 - 2 years | L3
3 LPA average
Range: 2 - 4 LPA
Human Resources
0 - 2 years | L3
6 LPA average
Range: 5 - 7 LPA
Accounting
0 - 2 years | L3
2 LPA average
Range: 2 - 2 LPA
Must haves
- 5+ years of cross-functional experience with tech and non-tech teams
- 5+ years of program or project management experience
- 5+ years of delivering cross-functional projects
- Experience defining program requirements using data and metrics
- MBA degree
About the company
Amazon is a FAANG company and global tier-1 technology leader.
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