Implementation Specialist
Motadata is hiring an Implementation Engineer to manage the deployment and integration of their ITSM and observability solutions. The role involves designing scalable IT monitoring setups, collaborating with cross-functional teams, and providing client training. Candidates should be skilled in ITSM platforms, networking, and monitoring tools like ELK and Grafana. The position requires strong client-facing communication and troubleshooting abilities.
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Experience
1-5 years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
Motadata is hiring an Implementation Engineer to manage the deployment and integration of their ITSM and observability solutions. The role involves designing scalable IT monitoring setups, collaborating with cross-functional teams, and providing client training. Candidates should be skilled in ITSM platforms, networking, and monitoring tools like ELK and Grafana. The position requires strong client-facing communication and troubleshooting abilities.
TAL's take
Solid tier-2 role with a clear implementation focus and specific ITSM tool requirements.
Very clear responsibilities and tech stack requirements for an implementation engineering role.
Must haves
- Experience with ITSM tools like ServiceNow, ManageEngine, or Zoho
- Proficiency in Linux and Windows
- Strong knowledge of networking including DMZ and firewalls
- Experience with cloud and on-prem deployments
- Familiarity with Grafana, ELK, and Kibana
- Strong troubleshooting and client-facing communication skills
Tools and skills
Nice to have: itil, power bi, tableau, jasperbi, scripting, automation.
About the company
Established enterprise software company specializing in IT operations and observability.
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