Head of ECommerce Business Performance
The Head of ECommerce Business Performance at CHARLES & KEITH GROUP leads the end-to-end performance narrative across traffic, conversion, and sales in a multi-country environment. The role involves building complex forecasts, maintaining a unified KPI framework, and driving cross-functional alignment to ensure actionable insights are translated into results. Candidates must have 8 years of experience in retail or ecommerce analytics and deep familiarity with tools like GA4 and Looker. This position acts as a central hub for business enablement, reporting to and working with various commercial and operational teams.
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Experience
8+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Head of ECommerce Business Performance at CHARLES & KEITH GROUP leads the end-to-end performance narrative across traffic, conversion, and sales in a multi-country environment. The role involves building complex forecasts, maintaining a unified KPI framework, and driving cross-functional alignment to ensure actionable insights are translated into results. Candidates must have 8 years of experience in retail or ecommerce analytics and deep familiarity with tools like GA4 and Looker. This position acts as a central hub for business enablement, reporting to and working with various commercial and operational teams.
TAL's take
High-impact, cross-functional leadership role at a well-regarded global retail brand, though it is an operations-focused rather than pure tech role.
Very clearly defined responsibilities across forecasting, performance monitoring, and cross-functional alignment.
Must haves
- 8 years in ecommerce or retail analytics
- Experience working cross-functionally in multi-country digital business
- Proven capability in forecasting, modelling, and business analysis
- Familiarity with GA4, Looker, PowerBI, SFCC, Amplitude or similar
- Strong understanding of ecommerce KPIs
Tools and skills
About the company
Established global retail brand, but lacks the specific engineering focus of tier 1 tech giants.
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