Service Delivery Manager
The Service Delivery Manager at AMK SOLUTIONS LTD will oversee operational excellence and service delivery within a networking-focused environment. Key responsibilities include establishing processes, managing escalations, and maintaining high-quality documentation using ITSM platforms like ServiceNow. Candidates must possess a strong networking background with Cisco expertise and relevant ITIL certifications. The role requires a professional with at least 5 years of experience in delivery management and strong communication skills.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Service Delivery Manager at AMK SOLUTIONS LTD will oversee operational excellence and service delivery within a networking-focused environment. Key responsibilities include establishing processes, managing escalations, and maintaining high-quality documentation using ITSM platforms like ServiceNow. Candidates must possess a strong networking background with Cisco expertise and relevant ITIL certifications. The role requires a professional with at least 5 years of experience in delivery management and strong communication skills.
TAL's take
Standard mid-level operations role in an unfamiliar firm with clearly defined functional requirements but lacking specific growth or impact detail.
Clear expectations regarding domain (networking) and toolsets, though somewhat standard for a service delivery role.
Must haves
- Excellent verbal and written communication skills in English
- Bachelor’s Degree in Engineering, Computer Science, Business, or related field
- ITIL Foundation v3, v4 or higher
- Experience with ITSM Platforms
- 5 years relevant industry experience in service delivery
- Networking background
- Experience in a Lead or Delivery management role within Networking
- Cisco skills
Tools and skills
About the company
unfamiliar company, default mid-tier