Project Program Management Advisor - Service Improvement Manager
NTT DATA is hiring a Service Improvement Manager in Noida to support technical service desk operations as an individual contributor. The role focuses on identifying and executing process improvements, managing project initiatives, and driving performance against defined SLAs and KPIs. Candidates must be proficient in ITSM tools, data analytics, and ITIL frameworks to optimize service delivery. This position involves close collaboration with internal stakeholders and clients to implement transformation strategies and cost-saving measures.
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Experience
Experience not specified
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
NTT DATA is hiring a Service Improvement Manager in Noida to support technical service desk operations as an individual contributor. The role focuses on identifying and executing process improvements, managing project initiatives, and driving performance against defined SLAs and KPIs. Candidates must be proficient in ITSM tools, data analytics, and ITIL frameworks to optimize service delivery. This position involves close collaboration with internal stakeholders and clients to implement transformation strategies and cost-saving measures.
TAL's take
Stable role at a large global services firm with clearly defined operational responsibilities, though lacking specific YOE and comp data.
The JD provides a highly detailed list of responsibilities related to service desk operations, SLA management, and process improvement.
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
Operations
2 - 4 years | L4
7 LPA average
Range: 7 - 7 LPA
Operations
4 - 6 years | L4
9 LPA average
Range: 9 - 9 LPA
Operations
10 - 12 years | L5
58 LPA average
Range: 17 - 100 LPA
Research
0 - 2 years | L2
6 LPA average
Range: 6 - 6 LPA
Must haves
- Experience in service desk function and SLA/KPI management
- Project management of service improvement initiatives
- Ability to drive transformation and cost optimization projects
- ITIL v3/ITIL4 foundational knowledge
- Proficiency in ITSM tools like Remedy or ServiceNow
- Strong data analytics and MS Excel skills
Tools and skills
Nice to have: rpa, chat bots, cti, erlang-c, wfm.
About the company
Established global technology services firm with significant scale but lacks the prestige of tier 1 product-focused tech companies.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me