Director of Customer Success
Bluebird is seeking a Director of Customer Success to lead an account management team across the Middle East and Africa. The role involves managing a ~$30M portfolio, coaching a team of seven, and driving retention and expansion for enterprise financial services clients. Candidates should have a strong background in SaaS commercial leadership and prior UAE market experience. This is a newly created strategic role intended to scale regional operations.
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Experience
Experience not specified
Function
Operations
Work mode
Hybrid, United Arab Emirates
Company
Tier 2
What you will work on
Bluebird is seeking a Director of Customer Success to lead an account management team across the Middle East and Africa. The role involves managing a ~$30M portfolio, coaching a team of seven, and driving retention and expansion for enterprise financial services clients. Candidates should have a strong background in SaaS commercial leadership and prior UAE market experience. This is a newly created strategic role intended to scale regional operations.
TAL's take
Strong commercial leadership role in a growth phase with a well-defined portfolio and strategic regional responsibility.
The JD is highly specific regarding the team size, portfolio value, responsibilities, and regional focus.
Must haves
- Leadership experience managing Customer Success or Account Management teams
- SaaS background within enterprise or strategic accounts
- Experience managing large commercial portfolios
- Hands-on coaching and performance management experience
- Knowledge of sales methodologies like MEDDIC or SPIN
- Based in the UAE with prior UAE market experience
About the company
Bluebird is an unfamiliar company, defaulting to tier 2 in the absence of specific brand-name recognition.