Customer Support Engineer - Onfido Solutions
This role involves supporting identity verification solutions for a global user base. You will troubleshoot technical issues, analyze logs, and improve support documentation and tools. The position requires a background in APIs, SDKs, and programming languages like Python or JavaScript. It operates in a 24/7 global support environment with hybrid work flexibility.
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Experience
2+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
This role involves supporting identity verification solutions for a global user base. You will troubleshoot technical issues, analyze logs, and improve support documentation and tools. The position requires a background in APIs, SDKs, and programming languages like Python or JavaScript. It operates in a 24/7 global support environment with hybrid work flexibility.
TAL's take
Solid tier-2 support role with clear responsibilities, though company brand is not prominent.
Crisp JD with well-defined responsibilities, stack, and required experience level.
Must haves
- Minimum 2 years experience in technical support role
- Strong understanding of APIs, SDKs, and web application architectures
- Hands-on experience with Python, Ruby, or JavaScript
- Good knowledge of SQL
- Excellent communication skills in English
- Willingness to work in a 24/7 support model
Tools and skills
About the company
unfamiliar company, default mid-tier