Senior Manager, Expert Services (CRM and Industry Workflows)
ServiceNow is looking for a Senior Manager of Expert Services to lead a team of consultants focused on CRM and Industry Workflows in the APAC region. The role requires strategic leadership, hands-on architectural design, and driving adoption of ServiceNow solutions across major industry verticals like banking and healthcare. Candidates must have extensive professional services experience, strong stakeholder management skills, and a background in enterprise digital transformation. This position offers the opportunity to drive significant business value through technical leadership and team development.
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Experience
10+ years
Function
Consulting
Work mode
Hybrid, India
Company
Tier 1
What you will work on
ServiceNow is looking for a Senior Manager of Expert Services to lead a team of consultants focused on CRM and Industry Workflows in the APAC region. The role requires strategic leadership, hands-on architectural design, and driving adoption of ServiceNow solutions across major industry verticals like banking and healthcare. Candidates must have extensive professional services experience, strong stakeholder management skills, and a background in enterprise digital transformation. This position offers the opportunity to drive significant business value through technical leadership and team development.
TAL's take
Senior management role at a major global SaaS company with significant strategic and delivery scope.
Very clear JD defining team management, billable targets, domain expertise, and specific technical platforms.
Salaries at ServiceNow
31.3 LPA average
Based on 107 Grapevine salary entries for ServiceNow.
Information Technology
0 - 2 years | IC1
5 LPA average
Range: 5 - 5 LPA
Engineering
0 - 2 years | IC1
13 LPA average
Range: 6 - 16 LPA
Other roles
0 - 2 years | IC1
19 LPA average
Range: 16 - 23 LPA
Engineering
2 - 4 years | IC3
20 LPA average
Range: 15 - 25 LPA
Must haves
- 10+ years in consulting or professional services
- Experience managing teams or leading large-scale customer engagements
- Industry domain expertise in banking, healthcare, or government
- Proven leadership experience in a professional services environment
- Technical delivery experience with ServiceNow or CRM & Industry workflows
- 5 years experience developing enterprise architectures and technical roadmaps
Tools and skills
Nice to have: salesforce, certified system administrator, certified application developer, csm, fsm.
About the company
Global enterprise software leader and prominent SaaS public company.
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Why does servicenow always cancel their assessments on the exam scheduled day 🫠🫠it is basic sense to cancel it atleast prior 48 hours