Team Leader
TP is looking for a Team Leader to support a US-based live TV streaming service. Responsibilities include managing live queues, floor performance, technical escalations, and staff training for a team supporting US broadcast schedules. Candidates should have experience in chat/email support, technical troubleshooting, and sales mentorship. The role requires handling shift planning and onboardings for new support staff.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
1-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
TP is looking for a Team Leader to support a US-based live TV streaming service. Responsibilities include managing live queues, floor performance, technical escalations, and staff training for a team supporting US broadcast schedules. Candidates should have experience in chat/email support, technical troubleshooting, and sales mentorship. The role requires handling shift planning and onboardings for new support staff.
TAL's take
Tier 2 company with mid-level management scope in a customer support environment.
Role responsibilities are clearly defined for a team leader position within a support context.
Must haves
- Bachelor's degree in any stream
- 6 months to 1 year of sales/upsell experience
- 1-2 years of experience in Chat or Email support
- Experience with technical or non-technical troubleshooting
About the company
unfamiliar company, default mid-tier
Posts mentioning TP
Offering Salesforce Referrals
Salesforce has a lot of openings starting for Software Engineer, Devops Engineer,TPM, Engineering Manager, Senior Engineering Manager, Director, QA Engineers, Technical Consultant, Customer Support, Customer Success, UI/UX Designer,Technical Architect Please find the relevant opening from careers page and share the details on referral97salesforce@gmail.com along with the resume
What's the expected CTC of a 5yrs exp TPM in Bangalore?
I'm a developer-turned-PM
Microsoft TPM hiring
Microsoft recently started hiring TPMs from engineering colleges like IITs and NITs. What are the chances that they will hire those interns as full-time TPMs by giving a PPO? Also, in case they don't, how good does TPM intern at Microsoft look on resume while applying for FT roles? PS: the TPM interns of this summer (2023) were the first batch to be hired like that.