SAAS Technical Support Engineer
SSGServ is seeking a Technical Support Engineer to join their support operations team in Bengaluru. The role involves troubleshooting SaaS-based applications, managing integrations, and resolving technical incidents via ticketing systems. Candidates are expected to have a strong background in platform support and API connectivity. This is a 1-year contract role requiring an on-site presence and rotational shifts.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
SSGServ is seeking a Technical Support Engineer to join their support operations team in Bengaluru. The role involves troubleshooting SaaS-based applications, managing integrations, and resolving technical incidents via ticketing systems. Candidates are expected to have a strong background in platform support and API connectivity. This is a 1-year contract role requiring an on-site presence and rotational shifts.
TAL's take
Tier-3 company offering a 1-year contract position with operational requirements.
Clear description of responsibilities and technical stack for a support role.
Watchouts
- 1 year contract role
Must haves
- 2+ years experience in technical support, application support, or SaaS support
- Strong troubleshooting and analytical skills
- Experience supporting SaaS platforms or cloud-based applications
- Understanding of APIs, integrations, and web technologies
- Familiarity with ticketing systems
- Strong verbal and written communication skills
Tools and skills
Nice to have: zendesk, json, rest apis, postman, log analysis tools.
About the company
Unfamiliar company with no significant engineering brand presence.