Customer Support Specialist
Proziod Analytics is hiring a Customer Support Specialist to manage client inquiries in a hybrid model. The role involves handling customer communications via phone, email, and chat while resolving complaints and maintaining internal records. Candidates are required to be proficient in Hindi and English and possess basic CRM familiarity. This position focuses on providing efficient solutions and maintaining high service quality standards.
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Experience
2-3 years
Function
Support
Work mode
Hybrid, India
Company
Tier 3
What you will work on
Proziod Analytics is hiring a Customer Support Specialist to manage client inquiries in a hybrid model. The role involves handling customer communications via phone, email, and chat while resolving complaints and maintaining internal records. Candidates are required to be proficient in Hindi and English and possess basic CRM familiarity. This position focuses on providing efficient solutions and maintaining high service quality standards.
TAL's take
Early career support role at a small firm with a modest salary package, lacking high-growth signals.
The JD is very clear and focused on standard customer support responsibilities and requirements.
Must haves
- 2-3 years of experience in Customer Support
- Proficiency in Hindi and English
- Good communication and interpersonal skills
- Ability to handle customers calmly and professionally
- Basic computer knowledge
- Familiarity with CRM tools
Tools and skills
About the company
Small, less-known analytics and service company with limited engineering footprint.