ITIL - Account Service Operations Sr Analyst
NTT DATA is seeking an ITIL Account Service Operations Senior Analyst in Noida to oversee 24x7 service support. The role involves managing service delivery processes such as incident, problem, and change management, along with vendor relationships and statistical reporting. Candidates require at least 5 years of experience with ITIL frameworks and strong leadership and communication skills. This position focuses on process improvements and maintaining client relations within a global service environment.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
NTT DATA is seeking an ITIL Account Service Operations Senior Analyst in Noida to oversee 24x7 service support. The role involves managing service delivery processes such as incident, problem, and change management, along with vendor relationships and statistical reporting. Candidates require at least 5 years of experience with ITIL frameworks and strong leadership and communication skills. This position focuses on process improvements and maintaining client relations within a global service environment.
TAL's take
Stable role at a large global IT services provider with clear, well-defined operational responsibilities.
The JD clearly delineates specific ITIL processes and operational responsibilities required for the account service role.
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
Operations
2 - 4 years | L4
7 LPA average
Range: 7 - 7 LPA
Operations
4 - 6 years | L4
9 LPA average
Range: 9 - 9 LPA
Operations
10 - 12 years | L5
58 LPA average
Range: 17 - 100 LPA
Research
0 - 2 years | L2
6 LPA average
Range: 6 - 6 LPA
Must haves
- 5+ years of relevant experience
- Strong understanding of ITIL processes and principals
- Leadership skills
- Experience with handling multiple accounts
- Knowledge of ITIL Tools
- Strong verbal and written communication skills
Tools and skills
About the company
Established global technology services firm, significant scale but lower brand prestige for software engineering compared to Tier 1.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me