Customer Care Representative Associate
FedEx is hiring a Customer Care Representative in Mumbai to handle support operations, bookings, and complex complaint resolution. The role focuses on executing defined processes with high accuracy and adherence to company standards. Candidates must possess strong communication, problem-solving, and PC skills to manage customer inquiries effectively. This is an entry-level position within a global logistics organization.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
FedEx is hiring a Customer Care Representative in Mumbai to handle support operations, bookings, and complex complaint resolution. The role focuses on executing defined processes with high accuracy and adherence to company standards. Candidates must possess strong communication, problem-solving, and PC skills to manage customer inquiries effectively. This is an entry-level position within a global logistics organization.
TAL's take
Stable role at a world-renowned logistics company, though the position itself is high-volume operational support.
Clear and coherent role description outlining specific customer support responsibilities and performance standards.
Salaries at FedEx
25.3 LPA average
Based on 32 Grapevine salary entries for FedEx.
Other roles
0 - 2 years | T2
7 LPA average
Range: 3 - 11 LPA
Engineering
2 - 4 years | T2
11 LPA average
Range: 11 - 11 LPA
Other roles
2 - 4 years | T2
12 LPA average
Range: 12 - 12 LPA
Human Resources
4 - 6 years | T2
6 LPA average
Range: 6 - 6 LPA
Must haves
- Completion of defined processes and procedures
- Accuracy, completeness, and compliance
- Interpersonal skills
- Written & Verbal communication skills
- Team working skills
- Microsoft Office & PC skills
- Problem solving skills
Tools and skills
About the company
FedEx is a massive global logistics firm with a very strong brand, though it operates as a traditional enterprise rather than a modern tier-1 tech company.
Posts mentioning FedEx
Federal Judge Rules Google Violated Antitrust Laws to Maintain Search Monopoly
- A federal judge has ruled that Google violated antitrust laws to maintain its monopoly in the online search market, marking a significant event for the tech industry. - Judge Amit P. Mehta stated that Google abused its dominant position to stay on top, comparing the case to the landmark Microsoft antitrust ruling of the 1990s. - The ruling demonstrates that current U.S. antitrust laws can be effectively applied to digital companies, focusing on factors beyond customer pricing. - The decision is about liability, not remedies, leaving uncertainty about what actions Google will need to take next. - The ruling stems from a 2020 lawsuit by the DOJ and several states, accusing Google of illegal dominance through contracts with Apple and Mozilla, and it paves the way for further antitrust actions against Big Tech. Source: Axios
Congress Averts Shutdown, Faces New Challenges
- Congress passed a bipartisan plan to temporarily fund federal operations, avoiding a government shutdown just before the holidays. - President-elect Trump’s demand for a debt ceiling increase was dropped, leading to uncertainty and legislative chaos. - The funding bill extends government operations until March 14, but Republicans will need Democratic votes to prevent another shutdown. Source: [New Jersey 101.5](https://nj1015.com/bipartisan-plan-temporarily-fund-federal/), [Nbc News](https://www.nbcnews.com/politics/congress/congress-avoids-shutdown-leaves-big-mess-trump-republicans-2025-rcna184899)
Anyone getting scam calls from Fed Ex?
Is anyone else getting these random calls saying your parcel has been returned from some place like Taiwan or Singapore? It's a very well orchestrated scam where the robo call puts you through an agent who then gaslights you into thinking you've sent some sensitive item and that they need your PAN to get it delivered.