Team Lead, Certificate Support
Sectigo is a leader in certificate lifecycle management seeking a Team Lead for their Certificate Support chat team in Chennai. The role involves managing support queues, ensuring SLA adherence, mentoring team members, and driving operational performance. Candidates must have experience in SLA-driven, compliance-focused environments and proficiency with support tools like CRM and ticketing systems. This is an onsite, 24/7 shift role requiring strong leadership and analytical skills.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
4+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sectigo is a leader in certificate lifecycle management seeking a Team Lead for their Certificate Support chat team in Chennai. The role involves managing support queues, ensuring SLA adherence, mentoring team members, and driving operational performance. Candidates must have experience in SLA-driven, compliance-focused environments and proficiency with support tools like CRM and ticketing systems. This is an onsite, 24/7 shift role requiring strong leadership and analytical skills.
TAL's take
Clear team lead role at an established cybersecurity firm with defined operational responsibilities.
Very well-defined responsibilities and expectations for a support team lead role.
Must haves
- 4+ years experience in customer support roles
- Experience in SLA-driven environments
- Experience in compliance-focused environments
- Familiarity with ticketing systems
- Familiarity with CRM tools
- Familiarity with reporting dashboards
Tools and skills
Nice to have: domain validation knowledge, compliance requirements knowledge.
About the company
Established provider of certificate lifecycle management, though not globally recognized as a top-tier tech unicorn.
Posts mentioning Sectigo
Did anyone tried Gen-Z slang option in news section in this app, what’s your opinion on that?
Request to gv team, not to feature news articles in feed (outside news section)
Or give an option to turn it off . I really don't want to read the news and get stressed or depressed. I just come here to distract myself and talk to people 🥲
Access code for News section
Can someone help me with an access code for news section. Thanks