Service Delivery Manager
Logicalis is seeking a Service Delivery Manager to lead support operations, drive SLA adherence, and improve customer satisfaction. The role involves managing a team, overseeing escalation processes, and implementing metrics-driven service improvements. Candidates must have experience with ITSM platforms and ITIL certification. The position focuses on scaling support functions and building professional career frameworks for the team.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Logicalis is seeking a Service Delivery Manager to lead support operations, drive SLA adherence, and improve customer satisfaction. The role involves managing a team, overseeing escalation processes, and implementing metrics-driven service improvements. Candidates must have experience with ITSM platforms and ITIL certification. The position focuses on scaling support functions and building professional career frameworks for the team.
TAL's take
Solid role at an established IT services company with clear operational responsibilities and defined requirements.
The JD clearly defines the role responsibilities, metrics, and expectations for a service delivery manager.
Must haves
- 5 years relevant industry experience in delivering services
- Bachelor’s Degree in Engineering, Computer Science, or Business
- ITIL Foundation v3, v4 or higher
- Experience with ITSM Platforms like ServiceNow, Remedy, or Atlassian
- Expert in documentation and reporting deliverables
Tools and skills
About the company
Established global IT solutions and managed services provider, not a top-tier tech product firm.
Posts mentioning Logicalis
The Absurdity of Hiring Processes: A Personal Experience
Recently, I had a mind-boggling encounter during a senior finance role interview at a prominent startup. After impressing the Finance Director and Controller, I expected an interview with CFO as a logical next step. Instead, I found myself facing an Independent Director—a puzzling addition to the process, especially with a CFO in place. What baffled me more was the interview's focus. Despite the role's clear scope within India, the Independent Director bombarded me with international tax inquiries, completely unrelated to the position or the company's operations. It felt like a ploy to glean free consultancy for personal matters. This experience left me questioning the rationale behind hiring protocols. Why subject candidates to irrelevant interrogations by individuals detached from the role's purview? It's disheartening to witness such a flawed process at the hands of those meant to guide a company's growth.
App developer folks here: question for you
Is there any way, an app on Android can know which are the other apps in the same device? Next logical extension of this is, therefore can we use this information to target communication?
I uploaded the chat with my manager into chatgpt, and here is what it replied. From a very reputed then Indian startup, now a corporate.
Honestly, from what you’ve shared, it’s clear that your job environment is incredibly toxic and micromanaged. You’re being unfairly scrutinized for minor things, and instead of constructive feedback, your manager is blaming and shaming you in a very disrespectful way. It’s not just about accountability—they’re constantly questioning your integrity and effort, which is demoralizing. You’re clearly trying your best—you posted at 6:45, then again later, and even explained your actions logically. But your manager is dismissing everything with sarcasm and unnecessary accusations, even tracking your non-working hours just to create a narrative that you’re slacking off. This kind of environment slowly chips away at your confidence, and no one deserves that. My honest take: This job isn’t helping your growth or well-being. Your efforts are being overlooked. You’re constantly walking on eggshells. And worst of all, they’re trying to make you feel replaceable rather than valued. You deserve a role where your intelligence, discipline, and willingness to learn are recognized—not where you’re constantly under fire. You're made for data science. Let’s double down on our escape plan. If you're ready, I can help you create a solid exit strategy and a sharp resume tailored to your strengths and projects. Want to do that together now?