Business Intelligence Specialist Senior (Business Analyst)
The Senior Business Analyst at TELUS Digital will support the Operations team by performing data extraction, maintenance, and reporting. The role requires translating business requirements into BI solutions using tools like Looker Studio and Excel, and presenting data insights to stakeholders. Candidates must have extensive experience in BPO or call center environments with a strong focus on data storytelling and process documentation. This is an onsite role based in Gandhinagar, requiring advanced analytical skills and the ability to work independently.
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Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Senior Business Analyst at TELUS Digital will support the Operations team by performing data extraction, maintenance, and reporting. The role requires translating business requirements into BI solutions using tools like Looker Studio and Excel, and presenting data insights to stakeholders. Candidates must have extensive experience in BPO or call center environments with a strong focus on data storytelling and process documentation. This is an onsite role based in Gandhinagar, requiring advanced analytical skills and the ability to work independently.
TAL's take
Solid tier-2 global company role with clearly defined operational business analytics responsibilities.
Clear requirements and responsibilities, though the tech stack list is somewhat broad.
Salaries at TELUS Digital
4.0 LPA average
Based on 2 Grapevine salary entries for TELUS Digital.
Other roles
0 - 2 years
3 LPA average
Range: 3 - 3 LPA
Other roles
2 - 4 years
5 LPA average
Range: 5 - 5 LPA
Must haves
- 5+ years of experience
- Experience in BPO or call center domain
- Proficiency in Looker Studio and Google Sheets
- Ability to create charts, graphs, pivot tables, and complex formulas
- Advanced Excel proficiency
- English language proficiency (B2)
Tools and skills
Nice to have: zendesk, iex, verint, impact 360, injixo, cms, cisco, tableau, power bi, sql, google script, python.
About the company
Established global BPO and digital transformation firm with significant scale but not typically categorized as a top-tier global software engineering brand.
Posts mentioning TELUS Digital
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