Senior Analyst- App Support (SQL)
unifyCX is seeking a Technical Support Engineer to manage application and data support for global business operations. The role focuses on performing data validation, manipulation, and troubleshooting using SQL and Excel. Candidates will work in a fast-paced environment supporting international clients, necessitating strong analytical skills and shift flexibility. This position is based onsite in Mangalore and requires experience in technical support environments.
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Experience
2-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
unifyCX is seeking a Technical Support Engineer to manage application and data support for global business operations. The role focuses on performing data validation, manipulation, and troubleshooting using SQL and Excel. Candidates will work in a fast-paced environment supporting international clients, necessitating strong analytical skills and shift flexibility. This position is based onsite in Mangalore and requires experience in technical support environments.
TAL's take
Solid mid-level support role at a global BPO, though restricted to onsite work and night shifts.
The JD clearly defines the scope, technical requirements, and expectations for the technical support role.
Must haves
- Strong knowledge of SQL and relational databases
- Advanced working knowledge of Microsoft Excel
- Experience in technical support/customer support environments
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and work under pressure
Tools and skills
Nice to have: crm, ticketing tools, cloud-based applications.
About the company
Global business process outsourcing firm with significant international operations but limited engineering brand visibility.