L1 Technical Support Representative
Azuga is hiring a Technical Support Engineer (L1) to support their B2B SaaS fleet telematics customers. The role involves managing customer issues via phone and email, reproducing software bugs, and troubleshooting database and network connectivity problems. Candidates are required to have 2-3 years of technical support experience and must be comfortable with voice-based support and night shifts. The role sits within the customer support organization, working closely with sales and internal engineering teams.
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Experience
2-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Azuga is hiring a Technical Support Engineer (L1) to support their B2B SaaS fleet telematics customers. The role involves managing customer issues via phone and email, reproducing software bugs, and troubleshooting database and network connectivity problems. Candidates are required to have 2-3 years of technical support experience and must be comfortable with voice-based support and night shifts. The role sits within the customer support organization, working closely with sales and internal engineering teams.
TAL's take
Solid tier-2 role for a technical support engineer in a defined domain, though lacks competitive tech differentiation.
Well-defined responsibilities and expectations for an L1 support role with clear shift and domain requirements.
Must haves
- 2-3 years technical support experience
- Experience providing voice-based technical support
- Understanding of database systems and software applications
- Good verbal and written communication skills
- Experience troubleshooting software or web-based products
Tools and skills
Nice to have: salesforce.com.
About the company
Established provider of fleet tracking and telematics software with a global footprint.